FAQ

You must be 19 years or older to sign up for coaching or Group Workshops.

• Select the services required by visiting the Services page

• Select the Coaching Service you are interested to sign up.

• After the coaching services is selected and added to the cart , click on the cart on right side of the page and follow the prompts to enter you information and accept waiver terms before paying for the services

We start the online Zoom meetings just 5 mins before the coaching session or workshop. We recommend you join our meetings from a laptop or desktop to benefit from the full interactive class experience. Please allow yourself time to prepare and settle with your laptop/computer connected with your mic and speakers before the session starts. Place your phone on silent to allow a distraction free zone during the session or workshops.

Our waiver is available here and must be completed before attending your first coaching session or workshop. Please note: this waiver is required for each type of service and must be filled in before attending the session. We want to respect your time, so please make sure you have signed the waiver electronically before attending for the booked coaching service session so that we can start quickly to provide you nurturing coaching service.

We want you to bring your authentic self to the sessions / workshop. You can prepare to bring a notepad or any digital device to take notes during your coaching or workshops. Anything which helps you to remember and note the follow up questions and assignments to practice later.

We understand it can get challenging in life sometimes and you may be running late. You will be able to catch up later by watching the recording. We request you kindly to stay on mute when you join the class late as it can distract the participants or Coach. Please join into the online session quietly so that other participants can get the best free from distractions for the rest of our participants.

We would love for you to stay, but if for any reason you need to leave early during a class, kindly inform your Coach a day in advance ahead of time.

Kindly read our Refund and Cancellation Policy here. If you have any questions, do not hesitate to contact us. Due to restricted booking policy and respecting everyone’s schedule Nanooka Innovation Inc at ShiningCompass.com has no refunds policy for One-on-One Coaching services if you missed the session and could not reschedule 48 hours in advance, but we do provide opportunity for you to contact us based on any emergency circumstances.

You will receive an email after the purchase of the coaching session or workshop and provided with Zoom link after sign up. We request you to please download Zoom application on your computer and attend the class from a laptop or computer with mic and speakers. You may please test Zoom application in advance of the coaching session to be able to attend on any compatible device.